Orders are processed and delivered within 1–3 business days in urban areas and 3–7 days in suburban/provincial areas.
Shipping fees are clearly displayed at checkout.
Free shipping is available for orders over X VND (if applicable).
Customers must provide accurate addresses and phone numbers to ensure on-time delivery.
In case of delays due to natural disasters, epidemics, or other unforeseen circumstances, we will promptly notify customers.

Applicable only for products that are sealed, unused, and accompanied by the receipt and original packaging.
Return/exchange period: within 7 days from the date of receipt.
We support returns/exchanges for manufacturer defects or incorrect items.
Returns are not accepted for used products, damages caused by improper storage, or items in the non-returnable category (e.g., special promotions, gifts).
Process: Contact customer service → Send the product back to our warehouse → Inspection → Exchange or refund (if eligible).